Privacy Notice

Last updated: 14th November 2025

1. Introduction

Naylius McKnezie (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and lawfully.

This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you use our services, visit our website, or interact with us in any way.

We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our contact details:
Company Name: Naylius McKenzie
Registered Address: 74 Haverstock Hill, NW3 2BE
Email: enquiries@naylius-mckenzie.co.uk
Telephone: 020 72842266

2. What Information We Collect

We may collect and process the following types of personal information:

1. Clients and Customers (Buyers, Sellers, Landlords, Tenants)

• Full name, address, date of birth, and contact details (email, phone number).
• Identification documents (e.g. passport, driving licence, proof of home address) for anti-money laundering checks.
• Financial details such as proof of funds, bank information, or mortgage information.
• Property ownership, title register, tenancy, or transaction details.
• Communication records (emails, calls, letters).

1. Website Visitors

• IP address and browsing information.
• Cookies and similar technologies (see our Cookie Policy on our website).

1. Suppliers and Contractors

• Business contact information.
• Invoices, bank details, and payment information.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide estate agency services (buying, selling, renting, letting or property management).
• To verify identity and perform legal checks (e.g. anti-money laundering).
• To communicate with you regarding your property interests or transactions.
• To process payments and manage accounts.
• To send property alerts, newsletters, or marketing communications (where consented).
• To comply with legal obligations and regulatory requirements.

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Contract: Processing necessary for the performance of a contract with you.
• Legal obligation: To comply with legal or regulatory duties (e.g. AML, tenancy law).
• Consent: When you have given clear consent for specific processing.
• Legitimate interests: To pursue our legitimate business interests, provided your rights are not overridden.

5. Data Sharing and Third Parties

We may share your personal data with trusted third parties, including:

• Solicitors, mortgage brokers, surveyors, contractors, and other professionals involved in your transaction.
• Referencing agencies and credit check providers.
• Government bodies (e.g. HMRC, HM Land Registry).
• IT service providers and secure data storage partners.

We ensure all third parties process your data securely and in compliance with applicable data protection laws.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Typically, transaction records are retained for 5 years after completion.
• Marketing data is retained until you withdraw consent, to withdraw consent please email us at enquiries@naylius-mckenzie.co.uk

7. Your Data Protection Rights

You have the following rights under data protection law:

• Right to access – Request copies of your personal data.
• Right to rectification – Request correction of inaccurate or incomplete data.
• Right to erasure – Request deletion of your data where appropriate.
• Right to restrict processing – Request that we limit how we use your data.
• Right to data portability – Request transfer of your data to another controller.
• Right to object – Object to processing where we rely on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at enquiries@naylius-mckenzie.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data:
https://ico.org.uk/

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and staff training.

9. International Data Transfers

We only store data within the UK. Data is not transferred outside the UK. 

10. Updates to This Privacy Notice

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11. Cookie Policy

Our website uses cookies to enhance your browsing experience and provide tailored services.

What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve site functionality.

Types of cookies we use:

• Essential cookies: Required for the website to function properly.
• Performance cookies: Help us understand how visitors use our site.
• Functional cookies: Remember your preferences (e.g., language settings).
• Advertising cookies: Used to deliver relevant ads (only with your consent).

Managing cookies:
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more details, visit https://www.aboutcookies.org